Terms & Conditions

DEPOSITS/FULL BALANCE T&CS

All monies received as a deposit payment toward a future reservation or event are subject to our company terms & conditions; any reservation cancelled 14 days prior to the date of the event will receive a full deposit refund. If cancellation occurs less than 14 days prior to the reservation date all monies paid will be non-refundable and are also non-transferable.

Please note the above T&Cs are not applicable for all reservations from November 25th and December 31st. All reservations during the festive period are non-refundable and non-transferrable. Wedding and private events may have separate terms and conditions which can be found on the venue website.

Minimum spends: all minimum spends are to be arranged prior to your event. all prices are exclusive of VAT. if you and your guests do not make the minimum spend, you will be asked to pay the difference up to the agreed minimum spend.

For all event reservations, these are subject to venue specific terms & conditions, which can be found below.

Severe Weather Policy: In the event of a venue being unable to open due to severe weather, bookers will be contacted by individual venues to offer rescheduled dates within the subsequent ten days. Dates subject to availability. All other cancellations are bound by our standard terms and conditions. All guests must be available to be seated at the arranged time of booking. Failure to do so will result in loss of bookings and deposit paid.

Bookings should not be considered as confirmed until the paymenet is received.

The deposits must be made within one week of making the reservation. Failure to do so could result in loss of booking.

All monies are non-refundable and non-transferable.

All monies received as a deposit payment toward a future reservation or event are subject to our company terms & conditions; any reservation cancelled 7 days prior to the date of the event will receive a full deposit refund. If cancellation occurs less than 7 days prior to the reservation date all monies paid will be non-refundable however all deposits are fully transferrable

While Granary will endeavour to accommodate specific dietary requirements, advance notification is required

All bookings of 8 or more guests must pre-order their menu choices required no later than 7 days before the booking

Granary management reserves the right to refuse admission and asks that all guests conduct themselves in an appropriate manner

All patrons must arrive ready to be seated within 15 minutes of their arranged booking. Failure to do so will result in the loss of booking and monies paid

Granary will endeavour to accommodate specific requests regarding your preferred table plan; however, we cannot guarantee that every requirement will be met.

Due to our premise licence no one under the age of 18 years old can be in the venue after 10pm Monday to Sunday. All children must be always accompanied by an adult and must be seated. Children and young people are only allowed in the venue for the purpose of a sit-down meal.

There is a discretionary 10% service added to all tables.

SERVICE CHARGE

Here at Scotsman Hospitality, we as a team promise to deliver an exceptional service for you and your friends, and we hope you agree. With that in mind, a 10% discretionary service charge will be applied to your final balance. We can assure you that this full amount will be distributed evenly between all of our employees who helped make your event a memorable one.

allergens

For our guests with food sensitivities, allergies, or special dietary needs: We prepare and serve products that contain all 14 major allergens. Although we and our suppliers take every care in preparing your meal, regular kitchen operations across our supply chain involve shared cooking and preparation areas, and food variations may occur due to ingredient substitutions, recipe revisions, and/or preparation at the restaurant. For these reasons, we cannot guarantee that any menu item will be completely free of allergens. If you have an allergy, please make this known to a venue manager at soon as you arrive at the venue.

challenge 25

All of our venues hold a challenge 25 policy. This means staff hold the right to request identification from those who look under the age of 25 – this is for purchases of alcohol or any item that has a legal age requirement. Service is refused if you cannot show one of the following; Passport, Drivers License or Scottish Pass Age Verification.

Scotsman Rewards Terms & Conditions

General Terms

The app is issued by and remains the property of Scotsman Hospitality who reserve the right to decline issue or withdraw the app, account or points at any time, or to alter or amend the terms and conditions of how the scheme operates without giving notice.

All participants in the scheme must be aged 18 years or over.

The app is not transferable, and can only be used by the person to whom is the account owner.

Accounts that remain inactive for a period longer than 12 months will have points removed from the account without notice and with no liability to Scotsman Hospitality

It is the account holders responsibility to ensure that their details are kept up to date – to change your name, date of birth or email please update this in your account section on the app.

Earning Points

To earn points you must present your QR code within the app at or before the time you pay your bill. Points cannot be added after the bill has been paid.

It is the account holders responsibility to present their QR code before payment is made/taken.

We will only investigate requests to add points if it is determined that we are at fault – for example: internet failure, equipment failure or staff error. In the event of such an occurrence the venue will be required to inform us of the request to add points on your behalf.

Points are earned on the sale of food and/or hot and soft drinks. Points will not be earned for the following (this list is not exhaustive):

alcoholic beverages
payment of deposits
special events included ticketed events
payments using Scotsman or venue branded giftcards
purchasing of Scotsman giftcards
points will not be earned on service charges or gratuities

5 points will be added to your account for each and every whole pound that you spend as per the parameters listed above. Please note that points are earned on food items, hot and soft drinks net of any points redeemed on the transaction, i.e. points will be earned on lower value of cheque total.

The number of points to be added can be altered at the complete discretion of Scotsman Hospitality.

Redeeming Points

The redemption value of points is one point equates to one penny. We reserve the right to vary this rate at any time and without giving notice.

Points will expire without notice 12 months after date of issuance.

Points will only be earned if the bill is settled in full on the day of your visit. Consequently points will not be earned for bills on which credit is given and that are invoiced subsequently.

To redeem points you must present your QR code at the time you pay your bill.

Points can only be redeemed against purchases as set out above at participating venues.

You may redeem a minimum of 100 or all of the points in your account against your bill. If you do not redeem sufficient points to cover the entire value of the bill then you will need to settle the balance with another form of payment e.g. cash, debit card, credit card or valid Scotsman giftcards.